Guarantees & Warranties

Limited Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewelry. Towne Jeweler’s offers a limited lifetime warranty in regards to manufacturing defects on all new and custom designed fine jewelry. This warranty does not apply to our estate and vintage jewelry, since these pieces were not manufactured by Towne Jeweler’s.

If you experience damage to your purchased pieces due to manufacturing, we recommend you contact us so we may evaluate your piece. Once item(s) are received with a confirmed RMA we will have our professional jewelry analyze if there are any manufacturing defects. We also offer complimentary shipping back to the customer for all warrantied repairs or replacements. Repairs that are not covered under the limited  lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, payment is required before beginning the work. If the customer chooses not to perform the repair, payment for shipping to send the item(s) back to the customer after evaluation is required.

If a manufacturing defect is found, Towne Jeweler’s will repair the warrantied damage or replace the item without charge.

Repair or service performed by a jeweler other than Towne Jeweler’s or an authorized jeweler will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or the ocean.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please email us at townejewelers77@gmail.com for more information.